Communication, Negotiation and Conflict Management Courses

Licensed builders are required to undertake Continuing Professional Development (CPD) as a condition of their licence renewal. Consider completing your CPD by learning about communication and conflict management.

This CPD Module consists of 2 topics worth 3 points* each, and covers effective communication strategies, the barriers to communication, the importance of meetings, negotiation styles and negotiation outcomes, conflict management strategies and dispute avoidance. Earn a total of 6 CPD Points.

*Points attained will depend on your state’s CPD requirements.

Communication & customer service

Learn about advertising, first impressions, customer service, the communication process, effective listening & running meetings.

Negotiation, conflicts & disputes

Learn the negotiation process, unfair practices, causes of conflict, conflict resolution, dispute avoidance & dealing with complaints.